EXCHANGES & RETURNS

We always prioritize our customers and strive to deliver high-quality products with a seamless experience. However, we understand that sometimes things may not go as expected. If that happens, we will do our best to resolve it and ensure your satisfaction.

We ship fast. Really fast.

• Dispatched from our warehouse in Portugal
• Delivery across Europe in 3–5 business days
• Shipped via DHL with full tracking
• You’ll receive your tracking number as soon as your order is confirmed

1. Exchanges

If you wish to exchange a product, please contact us within 14 calendar days after receiving your order via email at: geral@coolandshop.com

You must indicate which product available on our website (www.coolandshop.com) you would like to exchange it for.

Once we receive your email, we will check the availability of the requested item and inform you accordingly.

The new product will only be shipped after we receive and inspect the item you wish to exchange. Please send the product to the following address:
Rua Dr. Eduardo Santos Silva, 261 Fração H, 4200-283 Porto, Portugal
(Original packaging is not required, but the product must be properly protected.)

Shipping costs for returns and reshipping are the responsibility of the customer. Cooland does not cover these costs.

2. Returns & Refunds

If you wish to return a product and/or request a refund, please contact us within 14 calendar days after receiving your order via email at: geral@coolandshop.com

Important Notice:

• The refund amount corresponds to the value paid for the product(s)
• Shipping costs are non-refundable. If free shipping was applied, the respective shipping cost will be deducted from the refund
• Personalized products cannot be exchanged or refunded unless they present a manufacturing defect
• Standard/compact cases, ring holders, earphone cases, and wireless chargers are made-to-order and are not eligible for exchanges or returns (except in case of defects)
• Screen protectors are single-use items. If you experience any difficulty during application, please contact us before applying. Once opened, they cannot be exchanged or refunded

3. WARRANTY & DROP PROTECTION

• Our cases and screen protectors are tested against impacts and drops. However, in the event of a severe fall that damages your device, we are not responsible for any damage caused to your phone
• Our electronic products come with a 2-year warranty, upon presentation of the purchase invoice
  The invoice must include your tax number in order to activate the warranty with the manufacturer